shipping policy

Last updated: October 5, 2025

Shipping Policy

Last updated: [Month Day, Year]
Applies to all orders placed via: https://respawnwalls.com

At Respawn Walls, we work hard to deliver your products safely and within the stated time frames.
This Shipping Policy applies to all orders placed through our online store.

1) Order Processing Time

  • Processing time: 3 business days from payment confirmation.

  • Business days are Monday through Friday, excluding official holidays.

  • Orders placed after 12:00 PM (Central Time, CT) begin processing on the next business day.

  • During high-demand periods (e.g., Black Friday, year-end holidays), processing times may extend slightly; any delays will be communicated via checkout or email.

2) Shipping Times

  • Standard shipping: 9 business days after the package is handed to the carrier.

  • Estimated total delivery time:
    → 3 business days (processing) + 9 business days (shipping) = approximately 12 business days
    (around 2–3 calendar weeks depending on your location and holidays).

  • Transit times are estimates only and not guaranteed.

3) Shipping Areas and Restrictions

  • We currently ship to the United States and most international destinations.

  • Some areas may have limited service (e.g., P.O. boxes, military addresses, or remote regions).

  • If your address is not serviceable, we’ll contact you to update it or issue a refund.

4) Shipping Costs

  • Shipping costs are calculated at checkout based on destination, weight/volume, and carrier availability.

  • “Free shipping” promotions, when offered, apply under the conditions stated and may exclude certain regions or products.

5) Taxes, Duties, and Customs (International Orders)

  • Import duties, VAT, and customs fees charged by your destination country are not included in product or shipping prices unless otherwise stated.

  • These charges are the buyer’s responsibility and may affect delivery times.

6) Order Confirmation and Tracking

  • You’ll receive an order confirmation email once your purchase is completed.

  • A shipping confirmation with a tracking number will follow once your order has been dispatched.

  • Tracking updates may take 24–48 hours to appear on the carrier’s website.

7) Delivery Address and Changes

  • Verify your shipping address carefully before checkout.

  • Address changes can be made before shipment, but once the order has been handed to the carrier, changes cannot be guaranteed and may incur additional charges.

  • Orders returned due to incorrect, incomplete, or unclaimed addresses may be refunded minus actual shipping and handling costs.

8) Failed Deliveries, Lost or Stolen Packages

  • If your tracking shows “Delivered” but you haven’t received the package:

    1. Check with neighbors, your mailbox, or building management/front desk.

    2. Wait 24 hours, then contact us at respawnwalls@use.startmail.com within 48 hours of the delivery mark.

  • We’ll open an investigation with the carrier. You may be asked to provide proof of non-delivery (photos, statements, or video).

  • Respawn Walls is not liable for packages marked as delivered by the carrier, but we’ll assist in filing a claim or finding a fair resolution.

9) Force Majeure and Carrier Delays

We are not responsible for delays caused by events beyond our control, such as:

  • Extreme weather, natural disasters, strikes, customs inspections, or public emergencies.

In such cases, delivery times may be extended accordingly.

10) Multiple Shipments and Backorders

  • Orders may be split into multiple shipments at no extra cost to speed up delivery.

  • Pre-orders or backordered items (if applicable) will display an estimated delivery date.

  • Other items in your order may ship separately.

11) Risk of Loss and Title

Ownership and risk of loss transfer to the customer once the carrier accepts the package (pickup scan).
This does not affect your legal consumer rights under applicable law.

12) Fraud Prevention and Verification

To protect our customers, we may require additional verification (e.g., confirmation of billing or shipping details).
If verification cannot be completed within a reasonable timeframe, we reserve the right to cancel and refund the order.

13) Contact

Respawn Walls
📧 respawnwalls@use.startmail.com
📞 +1 (224) 281-9164
📦 Shipping Office: 212 Healy St, Elgin, IL 60120, United States
🌐 https://respawnwalls.com